Cancellation and Non-Attendance Policy
To avoid incurring a fee (and so that we can allocate your cancelled appointment to another patient) we require cancellations to be made 1 working day before your appointment.
- Failure to attend, or cancellations which are made 24 hours (1 working day) or less before a consultation/treatment incur a $50 fee.
- If you have a history of 3 or more non-attended appointments, then we will require you to either pre-pay your appointment or supply an additional upfront deposit of $100. On completion of the procedure, your $100 will be credited against your treatment fee.
- Deposits and all pre-paid treatments are non-refundable in the case of non-attendance or cancellation within 24hrs prior to the appointment.
SkinBox Clinics reserve the right to refuse any further appointments for patients that cancel or fail to attend 3 appointments.
Children & Plus Ones
As a medical clinic, SkinBox Practitioners and Therapists regularly perform treatments and procedures that require a high level of skill and concentration; it is for this reason that we ask that our patients do not bring any children under the age of 12 or plus ones with them to their appointments, unless it has been approved by your Practitioner.
Further to this, practitioners regularly use high risk procedural instruments such as needles and scalpels that can only be used following strict health and safety procedures.
Children and extra people in the clinic rooms creates an unsafe clinical environment that our insurance policies do not allow for or cover should any incident occur as a result of, or whilst they are present.
If you are unable to find alternative childcare arrangements, we advise that you contact us to reschedule your appointment.
Pre-paid Appointments & Deposits
Our online booking system requires some treatment types with standard costs to be pre-paid in order to streamline your experience at the clinic. These appointments can be rescheduled up to 24hrs prior to the scheduled appointment time without incurring a fee. Please contact us directly if you need to change your appointment with less than 24hrs notice.
Deposits and pre-paid treatments are non-refundable in the case of non-attendance or cancellation within 24hrs prior to the appointment.
Late Arrival Policy
We value our patient’s time and will always do our best to run to schedule. If you are late to an appointment, it may not be possible to complete your consultation or treatment in the remaining time and you may be required to reschedule.
However, we also understand that life isn’t perfect! If you are running late, please do let us know and we shall do our best to accommodate your late arrival.
Thank you for your cooperation.